Join Ray Pillar, CEO of Molly Maid Aurora-Naperville and his co-host Fred McMurray as they discuss the pillars of running a successful franchise. Ray has built one of the top Molly Maid franchises in the USA. He brings his knowledge of what it takes to grow a successful franchise. Fred brings his many years of asking annoying questions about marketing and business to franchise and business owners and his obsession for marketing.
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Today’s topic: Dealing with difficult customers. 
Today’s guest is Robert Dillon, Owner, Molly Maid of SE Lake & NE Cook Counties Highland Park
Robert has over thirty years of business experience. He started and ran a chain of retail stores before a brief experience in “Big Box” management to finally owning a Molly Maid franchise in 1997. He is active in running the “day to day” activities at his Molly Maid office but takes an active regional role in Molly Maid. He co-founded the largest Molly Maid advertising cooperative and serves on the steering committee. He recently began his second term as my regions representative to the Molly Maid National Marketing committee.
Sponsored in part by Molly Maid Aurora-Naperville and Westvyne Marketing